FAQS

 SHIPPING INFORMATION:

If you have placed an order and have not yet received your tracking information please check your spam/junk emails.

If you have shipping related questions we will endeavour to respond within 24/48 hours Monday-Friday. Alternatively contacting the shipping company directly will enable faster updates.  

HOW OFTEN SHOULD I EXFOLIATE MY SKIN? 

It is recommended to exfoliate your skin 1-3 times per week to promote a naturally radiant complexion. 

Note: Please do not use our exfoliator mitt on sunburnt or damaged skin, discard if irritation occurs.

WHEN WILL I SEE RESULTS?

Most people see results instantly! This will depend on the amount of oils and dry skin build up. 

Note: You may or may not see visible peeling of your skin as this is not guaranteed for every skin type, but please know you are still revealing a beautiful fresh layer of skin.

HOW DO I STORE THE SILK MITT?

We recommend after each use, to hand wash with hot water and natural soap then leave to dry before storing in a dry area.

PLEASE DO NOT MACHINE WASH

WHAT MAKE'S YOUR MITT DIFFERENT TO OTHER'S?

The secret to our difference lies in the silk. Silk is the epitome of luxury when it comes to fabrics but in spite of its delicate appearance, silk is extremely robust and kind to sensitive skin. So don't let the smooth texture fool you as our silk mitt can remove dead skin, oils and products within seconds! 

WHO CAN USE THE SILK MITT?

We welcome anyone who wants to experience these deep cleansing results, we are unisex and age neutral! We recommend if under the age of 16 it is used under parental supervision.

IS YOUR MITT 100% NATURAL?

YES! Our silk mitt is handcrafted from only 100% Pure Turkish silk. Each mitt will vary as silk is a natural product. 

What we leave out: No added nasties, this means the colour and texture may vary from a blush pink to a nude brown. 

HOW OFTEN DO I HAVE TO CHANGE  MY SILK MITT?

For the best results and hygienic reasons, we recommend to change the mitt every 3-6 months depending on frequency of use.

Tip: Bacteria love to harvest on warm damp items, this is why its recommend to change the mitt for hygiene reasons. 

I HAVE SENSITIVE SKIN CAN I USE THE SILK MITT?

Yes! Our 100% Pure Silk Mitt has been specially designed to assist with people who have sensitive skin without irritating it.

Note: Please patch test, discard if irritation occurs. 

ARE YOU AUSTRALIAN OWNED? 

We are proudly Australian owned.